Someone tells you their message to you bounced, or your mail app warns that the mailbox is full. Mail you already have is safe; only new mail is affected.
Why it happens
Every mailbox has a size. Once it holds that much mail, new mail for it is refused until there is room again. Generic, not specific to veldhost: the sender's mail server then usually returns the message to them with a "mailbox full" or "over quota" notice. Other mailboxes on the domain are not affected: each has its own size.
We warn you first
When a mailbox reaches 90 % of its size, we email the account's owners and administrators: ADDRESS is nearly full, with how much it holds and a link to its storage. You get one email each time it crosses that line. Once it is back under 80 %, the next crossing sends another. The warning is under Email in Choose which emails you get, and each person can switch it off there.
We go by the sizes the mail server reports, about once an hour. A mailbox with no size reported yet (a dash in the Storage column) gets no warning.
Fix it
1. Check how full it is
Open Email and choose the domain (for a site's domain, the row that says Site: and the site's name). The Storage column shows each mailbox as used / size, as the mail server last reported it. A dash instead of the used figure means the mail server had no figure just then; hover over it for the reason.
2. Make room
Delete what you no longer need, in your mail app or webmail. Generic advice for any IMAP mailbox: deleted mail usually sits in Trash (or Deleted Items) and still counts until that folder is emptied, and Junk fills up quietly too. Large attachments in Sent are often the biggest win.
New mail arrives again as soon as there is room. If a sender got their message returned while the mailbox was full, ask them to send it again.
3. Or give the mailbox more storage
- Open Email and choose the domain.
- Open the mailbox's ⋯ menu and choose Change storage.
- Choose a size, check the price and your new total in the Change storage confirmation, and choose Make it SIZE.
The page confirms how much mail the mailbox can now hold, and it takes new mail straight away. The sizes, prices and who may change them are in Mailbox storage and quotas.
Note: If you may not change the bill, the menu offers no larger size and says "More space changes the bill: ask whoever handles billing." Ask that person to change it.
Still stuck?
If the Storage column shows plenty of room but mail is still refused, or Change storage says nothing changed, contact us with the mailbox address and, if you have it, the bounce message the sender received.