A transfer moves who your domain is registered with. You do not need one to host with us: keep the domain at your registrar and point its DNS here, and everything (sites, DNS, email, certificates) works the same. Move your DNS to veldhost shows how, and it is the quicker route.
Moving the registration itself to us is not self-serve. If you want it, we do it for you on request.
Ask us to move a domain
- At your current registrar, check that the domain can leave:
- remove its transfer lock (some registrars call it "registrar lock");
- get its authorisation code (also called EPP or auth code);
- make sure it was not registered or moved recently: for many extensions, such as
.com, the registry refuses a transfer for 60 days afterwards.
- Contact us with the domain name.
- We tell you the price before you pay. As with a registration, the domain stays in your name: we need the owner's details, see Verify the domain owner's details.
Your website and email keep working throughout. A transfer does not change where the domain points: we leave its DNS exactly as it is until you ask us to change it.
Follow the move
While a move is in progress, the domain's page under Domains says it is on its way to veldhost; press See the move › for its progress page. That page shows three stages, and the middle one, Your old registrar releases it, is where a transfer spends its time. Some registrars approve in minutes; others let the registry's waiting period run out.
- Press Check now to ask the registry where it is up to. Checking often does no harm, and we email you when the domain lands.
- Nameservers can't be changed while a transfer is pending; the registry refuses it.
- If the move does not complete, the page says Didn’t complete. It is nearly always the authorisation code, a lock still on at the old registrar, or a registration or move that was too recent. Nothing has changed at your old registrar and your site is untouched. We retry or refund the charge: contact us.
Once it lands, renewal, nameservers and DNSSEC for the domain all live on its page. See Renewals and auto-renew.