Paid Hosting Terms of Service - English customer copy

Date: 3 July 2026 Product: JBMPC-SOLUTIONS fully managed EU hosting: website/app hosting, managed DNS, domain handling, email when enabled, storage, monitoring, and backups. Jurisdiction: Netherlands / EU

Plain-English Summary

These Terms replace the old agency/services terms. They are for a paid managed hosting subscription.

We host and manage the technical stack for your online presence. You remain responsible for your business, your content, your users, and the legal rights in what you publish. We run the service from EU infrastructure and do not enable any customer-data provider unless it has passed the EU-residency/DPA gate.

Some customers may be consumers or sole traders, so the Terms preserve mandatory EU consumer rights. If you ask us to start the Service immediately, we need your explicit consent and your acknowledgement that this can affect your 14-day withdrawal right.

The SLA is separate and only promises what Engineering confirmed for M0.1. Starter has no paid uptime commitment. Pro has a 99.5% monthly web-hosting availability target. Business can have a 99.9% target only after the dedicated EU-resident setup is confirmed.

1. Who We Are and What These Terms Cover

These Terms apply when you buy, trial, access, or use the paid managed hosting service of JBMPC-SOLUTIONS ("we", "us", "veldhost"). veldhost is a trading name of a Dutch sole proprietorship (eenmanszaak) owned by Janis Berzins. Our registered legal name, Chamber of Commerce (KvK) number, VAT number, registered office, and the support, legal, and abuse contacts are published in the "Who we are" panel that accompanies these Terms. Because we operate as an eenmanszaak and not a private limited company (B.V.), the owner is personally liable for the business; nothing in these Terms creates the limited liability of a B.V.

The Service may include, depending on your plan and order:

1. managed website or application hosting;
2. managed DNS zones and TLS setup;
3. domain registration or domain management assistance;
4. email or mailbox services when enabled for your plan;
5. storage, databases, logs, monitoring, and backups;
6. deployment, maintenance, security updates, and support through the portal or support email.

Your order, checkout page, plan page, invoice, or written order form states your plan, price, billing period, add-ons, and any special terms. If there is a conflict, a signed order form or written plan-specific agreement comes first, then these Terms, then the referenced policies.

2. Documents That Form the Contract

The following documents form part of your contract:

1. these Hosting Terms of Service;
2. the Acceptable Use Policy (AUP);
3. the Service Level Agreement (SLA), if your plan includes a paid SLA target;
4. the Privacy Policy for data where we act as controller;
5. the Data Processing Agreement (DPA), including the sub-processor list, for customer content and personal data we process for you;
6. any domain, registry, registrar, or order-specific terms that apply to a domain name.

We may update the referenced policies for legal, security, operational, registry, or abuse-prevention reasons. We will not change these Terms or the core Service to your material disadvantage without a valid reason, which we will state in the notice. For any material adverse change to these Terms or the core Service, we will give you at least 30 days' prior notice by email or through the portal; the change will not apply retroactively to a billing period you have already paid; and you may terminate the affected Service without penalty before the change takes effect. If you do not terminate before the stated date, the change applies from that date. Price changes follow section 4. Minor changes that do not reduce your rights or the core Service, such as clarifications or security-, legal-, or registry-driven adjustments, may take effect on shorter notice where reasonably necessary.

3. Accounts, Authority, and Customer Responsibilities

You must provide accurate account, billing, tax, domain, and contact information, keep it current, and make sure the person accepting these Terms has authority to bind the customer.

You are responsible for:

1. the content, files, data, email, domains, DNS settings, users, and instructions submitted through your account;
2. ensuring you have the rights and legal basis to publish or process your content;
3. complying with the AUP, applicable law, and registry/registrar rules;
4. keeping your portal credentials, MFA devices, and recovery contacts secure;
5. giving us timely information and access needed to operate the Service.

You must not use the Service for prohibited content, spam, phishing, malware, attacks, rights-infringing activity, unlawful goods or services, or other activity prohibited by the AUP.

4. Plans, Billing, Renewal, and Price Changes

The Service is a recurring paid subscription unless your order states otherwise. Fees, VAT treatment, billing period, included usage, add-ons, and renewal rules are shown at checkout, on the plan page, invoice, or order form.

Unless the order states otherwise:

1. subscriptions renew automatically for the next billing period;
2. invoices or automatic payment attempts are due on the billing date;
3. prices are exclusive of VAT unless shown as VAT-inclusive;
4. add-ons and usage-based items may be billed separately;
5. failed or late payment may lead to reminders, dunning, suspension, or termination under section 13.

We may change prices for future billing periods by giving reasonable prior notice. A price increase does not apply retroactively to a period already paid. If mandatory consumer law gives you a right to reject a price change or terminate before it takes effect, that right applies.

Refunds, credits, and pro-ration are only available where stated in your order, required by law, or expressly granted by us. Domain registry fees, third-party fees, completed setup work, and usage already consumed may be non-refundable where lawful.

5. Consumers, Sole Traders, and Right of Withdrawal

The Service is designed mainly for businesses, but sole traders and very small customers may have consumer rights depending on the facts. Nothing in these Terms removes mandatory consumer protection.

If you are a consumer entering a distance contract, you have a 14-day withdrawal right and can cancel without giving a reason. To withdraw, send us a clear statement within 14 days using the withdrawal/legal contact in the "Who we are" panel; you may use the EU model withdrawal form but you do not have to, and any clear statement is enough.

We will not start providing the Service during the 14-day period unless you have expressly asked us to and have given both (a) your explicit consent to immediate performance and (b) your acknowledgement that this can reduce or remove your withdrawal right. Where you have given that consent and acknowledgement: for a service that is then fully performed, the withdrawal right is lost once performance is complete; and for a digital service supplied over time, you agree that if you still withdraw you will pay a proportionate amount for what was actually supplied up to the moment you told us. If you have not given that consent, your full 14-day right is unaffected and we refund any payment within 14 days of your withdrawal.

These consumer rights are mandatory. Nothing in these Terms waives, reduces, or adds conditions to them, and if any provision conflicts with a mandatory consumer rule, the mandatory rule prevails.

6. Domains, DNS, and Registrant Terms

Domain names are subject to registry and registrar rules. For generic top-level domains, ICANN policies and registrar terms may apply. For .nl domains, SIDN rules apply. For .eu domains, EURid rules apply.

Depending on the chosen product model, we may register or manage a domain in one of these ways:

1. you are the registrant and we manage the domain for you; or
2. veldhost is listed as registrant for an assisted/managed domain and gives you contractual use, management, and transfer-away rights.

The veldhost-as-registrant model applies to the managed hosting product unless a specific order says otherwise. This model is aligned with the DPA and Privacy Policy. You retain the unconditional right to request transfer-away or release of a domain that we manage for you. We will not unreasonably withhold, delay, or condition a transfer-away: on your request we will provide the authorisation/EPP code and remove any registrar transfer lock we control, normally within five business days, and we will not charge a transfer-away fee beyond any unavoidable registry or registrar pass-through cost. The only grounds on which we may pause a transfer are the narrow ones that follow: unpaid domain-specific fees, a registry lock or abuse hold, a court or competent-authority order, or a mandatory registry/registrar rule (for example the ICANN 60-day post-registration or post-transfer change lock). We will not add contractual restrictions beyond what this section states.

You must provide accurate information needed for domain eligibility, registration, verification, renewal, dispute handling, and lawful use. Registry or registrar action can cause suspension, deletion, transfer lock, verification demands, or disclosure obligations outside our direct control.

7. EU Data Residency, Privacy, and DPA

For Customer Content and customer personal data that we process as your processor, the DPA applies. For Account Data, billing, support, abuse handling, website analytics, and our own legal compliance, the Privacy Policy applies and we act as controller.

Our product promise is EU residency for customer data. We do not intentionally place Customer Content, production compute, backups, or customer-data subprocessors outside the EU. Any new provider that will carry customer data must be pinned to an EU location and added to the DPA sub-processor list before use.

Under the confirmed veldhost-as-registrant model, no customer personal data leaves the EU for domain registration purposes. A narrow exception applies only to the domain-name string and veldhost's own business contact details where a non-EU registrar path is used. On that path our registrar is OpenSRS / Tucows Inc. in Canada. Canada has a European Commission adequacy decision (Commission Decision 2002/2/EC) for personal data transferred to private-sector recipients that are subject to Canada's PIPEDA for commercial activity, which provides the lawful Chapter V basis for this limited path. That adequacy is confirmed, not merely assumed, but it is bounded: it covers only PIPEDA-regulated commercial-organisation data, so we deliberately keep the transfer to the domain string and our own business contact and do not route your personal data to the registrar. If the product ever changes to per-customer WHOIS or registrant data, we will update the DPA, Privacy Policy, and Terms and confirm the applicable Chapter V safeguard before launching that flow.

8. Backups, Export, and Exit

Backup frequency, retention, restore targets, and exclusions are stated in the SLA or order. Unless your plan includes daily backups or a daily-backup add-on, the paid M0.1 baseline is weekly backups. Backups are a recovery measure, not a substitute for your own legal records, business continuity, or independent archive where required for your business.

On termination or non-renewal, we will provide a reasonable opportunity to export your website/app files, database exports, DNS zone information, and domain transfer information where technically and legally possible. We may delete or archive Customer Content after the export/retention period stated in the DPA, Privacy Policy, order, or applicable operational notice.

We may retain logs, invoices, audit records, abuse evidence, security records, and legal records where required or permitted by law.

9. Service Levels and Support

The SLA states availability targets, support first-response targets, maintenance windows, backup/restore targets, exclusions, and any service-credit mechanism.

The SLA is scoped to customer website/app hosting availability and managed backup/restore targets. It does not promise uptime or credits for domain registry operations, DNS propagation outside our authoritative nameservers, customer-caused outages, mailbox provider availability before an EU mail provider is selected, payment providers, third-party registry/registrar action, or upstream incidents outside our reasonable control.

Support is provided through the portal or support email during business days unless a written Business order says otherwise. 24/7 human support is not promised for M0.1.

10. Acceptable Use, Abuse Handling, and Content Notices

You must comply with the AUP. We do not generally monitor customer content. We may use proportionate technical and operational controls to protect the Service, investigate abuse, and respond to notices, authority orders, registry/registrar reports, or security signals.

We may suspend or restrict the affected Service, mailbox, domain, traffic flow, or account where reasonably necessary to stop or prevent: (a) a material or repeated breach of the AUP; (b) manifestly illegal content or activity; (c) phishing, malware, spam, network abuse, or another active security threat; (d) a valid court, regulator, law-enforcement, registry, registrar, or competent-authority order; or (e) imminent serious harm to the platform, other customers, third parties, or public safety.

Except where immediate action is required by law or to prevent serious harm, we give prior notice and a reasonable opportunity to cure. We limit any suspension or restriction to the affected content, service, domain, mailbox, traffic, or account, keep it no wider and no longer than reasonably necessary, and restore the Service promptly once the cause is resolved. We provide a statement of reasons and an appeal/reinstatement path after any AUP-based restriction, unless legally prohibited or doing so would create a security, safety, or abuse risk.

11. Security

We maintain technical and organisational measures appropriate for the managed hosting service, including access controls, monitoring, logging, backup controls, and operational security processes described in the DPA and security documentation.

You must use reasonable security practices for your account and content, including MFA where offered, strong passwords, timely review of access, and prompt notice if you suspect compromise.

No internet service can be guaranteed perfectly secure. We will notify security incidents and personal-data breaches as required by the DPA and applicable law.

12. Intellectual Property and Customer Content

You keep ownership of your Customer Content. You grant us the rights needed to host, store, transmit, back up, display, process, troubleshoot, secure, and otherwise operate the Service for you.

We keep ownership of our platform, tooling, templates, software, documentation, know-how, trade names, and pre-existing materials. Unless a written order says otherwise, these Terms do not transfer ownership of our platform or tooling to you.

You warrant that you have the rights needed for content, software, data, domain names, marks, and materials you provide or ask us to use.

13. Suspension and Termination

You may cancel or terminate according to your order, billing settings, and mandatory consumer rights. You can cancel at any time yourself from your account, or by contacting the legal/support contact in the "Who we are" panel; cancellation takes effect at the end of the current paid period and stops future renewals. Cancellation stops future renewals; it does not automatically refund past periods, domain fees, consumed usage, or completed work unless required by law or stated in the order. This does not affect a consumer's separate 14-day withdrawal right under section 5.

If we suspend or terminate the Service for our own convenience, because of a provider or force-majeure event, or otherwise without a breach or valid ground attributable to you, we refund the prepaid fees for the unused remainder of your current billing period on a pro-rata basis. Suspension for non-payment will follow only after at least one reminder giving you a reasonable time to pay.

We may suspend or terminate all or part of the Service where proportionate for:

1. non-payment after reasonable reminders;
2. material or repeated breach of these Terms, the AUP, DPA, or domain rules;
3. illegal content, serious abuse, security threats, or registry/registrar action;
4. legal, court, regulator, law-enforcement, or competent-authority requirements;
5. risk of serious harm to the platform, customers, third parties, or public safety;
6. a force-majeure event or upstream provider change that makes continued service impossible or unlawful.

Where the issue is curable and not urgent, we will give notice and a reasonable opportunity to fix it. Where immediate action is needed, we may act first and explain afterwards where legally and safely possible.

14. Liability

We are responsible for direct loss caused by our attributable breach of these Terms, subject to the limits below and mandatory law.

To the maximum extent permitted by law, we are not liable for indirect loss, consequential loss, loss of profit, loss of revenue, loss of goodwill, business interruption, loss of expected savings, or loss caused by customer content, customer configuration, registry/registrar action, third-party networks, or events outside our reasonable control.

We contract as a sole proprietorship (eenmanszaak). This section limits the amount of our contractual liability; it does not, and cannot, give us the limited liability of a B.V., and the business owner remains personally liable to the extent the law provides.

For paid hosting plans, our aggregate liability for a claim series arising from the same event is capped at the fees paid by you for the affected Service during the 12 months before the event, and in any event the cap will not be lower than the fees for one billing period. A lower or higher mandatory rule prevails where it applies, and a written Business order may state a different negotiated cap.

Nothing in these Terms limits liability for intent or deliberate recklessness by us or the business owner, fraud, death or personal injury caused by negligence where applicable, mandatory consumer remedies, data-subject rights that cannot be waived, or any liability that cannot legally be limited. For consumers, the statutory remedies for lack of conformity of digital content or a digital service, including repair, re-performance, a proportionate price reduction, and termination, apply in full and are not reduced by the cap above.

Service credits, if any, are the sole SLA remedy for failure to meet a paid Business SLA target, but they do not exclude mandatory rights or claims that cannot be limited by law.

15. Force Majeure and Provider Events

Neither party is liable for delay or failure caused by events beyond reasonable control, including power failures, network failures, natural disasters, war, terrorism, strikes, government action, registry/registrar action, upstream provider outages outside our reasonable control, emergency security work, or widespread internet incidents.

We remain responsible for using reasonable efforts to reduce impact, communicate material incidents, and restore affected Service where possible.

16. Governing Law and Disputes

These Terms are governed by Dutch law. Courts in the Netherlands have jurisdiction, without prejudice to mandatory consumer rights that allow a consumer to bring or defend proceedings in another mandatory forum.

Before starting formal proceedings, the parties should try to resolve the dispute through support escalation or management contact unless urgent relief is needed.