Acceptable Use Policy

Last reviewed: 3 July 2026

1. Plain-language summary

This Acceptable Use Policy is the house rules for our paid managed hosting service.

You are responsible for what you and your users host, send, publish, store, or configure through the Service. We are a hosting provider, not the author or editor of your content. We do not generally monitor customer content, but we act when we receive valid notices, legal orders, registry or registrar abuse reports, or genuine security signals.

You may not use the Service for illegal content, child sexual abuse material, terrorist content, phishing, malware, spam, fraud, rights-infringing material, attacks, evasion, or activity that endangers the platform or others. If there is a serious or manifestly illegal issue, we may act immediately. For less urgent issues, our default is notice first, a chance to fix, and proportionate action.

2. Scope

This AUP forms part of your contract with JBMPC-SOLUTIONS and applies to all use of the Service, including websites, applications, email, DNS, domain names, storage, backups, databases, logs, scripts, files, and any other material or activity handled through your account.

Content means anything you or your users store, host, publish, transmit, send, receive, link to, or serve through the Service. Your users include staff, contractors, customers, visitors, mailbox users, uploaders, and anyone else you allow to use or access the Service through your account. You are responsible for their acts and omissions as if they were your own.

3. Prohibited content

You must not use the Service to host, store, publish, transmit, facilitate, or link to content that:

is illegal under Dutch, EU, or other applicable law;
is child sexual abuse material or otherwise sexually exploits or endangers minors;
is terrorist content or promotes, instructs, incites, or glorifies terrorist offences;
incites violence, hatred, or unlawful discrimination against protected groups;
is fraudulent, deceptive, or criminal, including scam shops, fake payment pages, forged documents, stolen credentials, counterfeit goods, or unlawful regulated goods or services;
infringes copyright, trademark, database rights, trade secrets, privacy rights, portrait rights, or other third-party rights in a serious or clearly substantiated way;
is malware, ransomware, exploit code deployed for abuse, command-and-control infrastructure, phishing, credential harvesting, or content designed to compromise systems or data;
is non-consensual intimate imagery, unlawful doxxing, unlawful surveillance material, or content that violates a court order, sanctions rule, or authority order.

Lawful but disputed content is not automatically removed on demand. Where a complaint is arguable rather than manifest, we use the notice-and-action process below and consider context, evidence, proportionality, and fundamental rights.

4. Prohibited use of the platform, network, email, DNS, and domains

You must not use the Service to:

send spam, unsolicited bulk email, or commercial email without valid opt-in consent; use purchased or harvested lists; forge headers; operate open relays or open proxies; ignore opt-outs; or evade sending limits;
send phishing, impersonation, malware, credential-harvesting, or deceptive messages;
attack, scan, probe, overload, brute-force, credential-stuff, scrape, or disrupt systems you do not own or lack written authority to test;
run denial-of-service activity, botnets, anonymisation abuse, command-and-control, fast-flux, or evasion infrastructure;
mine cryptocurrency, deliberately exhaust CPU, memory, storage, bandwidth, mail reputation, IP reputation, or shared resources, or bypass plan limits;
attempt to access other customers' accounts, data, workloads, mailboxes, networks, or logs;
bypass authentication, isolation, quotas, billing, rate limits, abuse controls, or security controls;
configure DNS records or domains for phishing, malware, botnet control, spam, evasion, impersonation, or rights-infringing activity;
provide false, misleading, or non-responsive domain registration or account information;
resell, sublicense, or make unmanaged high-risk public services available through the platform unless we have agreed in writing.

5. Domains and registry flow-down

Where domains are registered, hosted, or managed through the Service, you must comply with all applicable registry, registrar, and DNS policies, including ICANN rules for generic top-level domains, EURid rules for .eu domains, and SIDN rules for .nl domains.

Registry or registrar rules may require accurate contact information, eligibility checks, verification, transfer locks, suspension, dispute procedures, or abuse mitigation. We may take action required by a registry, registrar, court, regulator, or competent authority, and will tell you the reason unless legally prohibited.

Under the confirmed veldhost-as-registrant model (see Terms §6), veldhost is listed as registrant for assisted or managed domains unless a specific order says otherwise; the Terms and DPA govern that arrangement. This AUP applies to your use of any domain registered, hosted, or managed through the Service regardless of who is listed as registrant.

6. No general monitoring; security and abuse signals

We do not generally monitor, screen, or edit customer content, and this AUP does not create a general monitoring obligation. We may, however, use proportionate technical and operational controls to protect the Service, including rate limits, mail reputation controls, malware or phishing indicators, outbound-spam signals, vulnerability and compromise indicators, registry or registrar reports, and logs needed to investigate abuse or security incidents.

Acting on notices, orders, or security signals does not make us the author, editor, or publisher of your Content.

7. Enforcement and suspension

If we reasonably believe this AUP has been breached, we may take proportionate action, including:

asking you to fix the issue;
forwarding a notice or complaint to you for response;
disabling access to specific content;
quarantining files, mailboxes, DNS records, domains, traffic, or workloads;
rate-limiting, filtering, blocking, or rejecting traffic or email;
suspending the affected Service, account, mailbox, domain, or feature;
terminating for serious or repeated breach, as allowed by the Terms.

Our default path is notice and a reasonable opportunity to cure before restriction. We may act immediately, without prior notice, where required by law or authority order, or where necessary to address manifestly illegal content, child sexual abuse material, terrorist content, phishing, malware, active attacks, spam outbreaks, compromised systems, registry or registrar abuse action, or imminent serious harm.

When we restrict content or service access for AUP reasons, we will provide a clear statement of reasons unless legally prohibited or where doing so would create a security, safety, or abuse risk. The statement will identify what we acted on, the rule or legal basis, the scope and expected duration, what you can do to fix it, and how to appeal.

8. Notice-and-action process

Anyone may report suspected illegal content or AUP abuse by emailing abuse@masterpc.co.uk. A useful notice should include:

a sufficiently substantiated explanation of why the content or activity is illegal or breaches this AUP;
the exact location, such as URL, domain, IP address, mailbox, message headers, file path, timestamp, or other information that lets us identify it;
the notifier's name and email address, except where anonymity is appropriate for reports such as child sexual abuse material or terrorist content;
a good-faith statement that the information is accurate and complete.

We handle notices in a timely, diligent, objective, and non-arbitrary way. Where appropriate, we acknowledge receipt, assess the notice, ask for missing information, forward it to the customer for response, and notify the relevant parties of our decision.

A sufficiently substantiated notice about manifestly illegal content may give us actual knowledge and require expeditious removal or disabling of access. For disputed rights claims or defamation-style complaints, we normally give the customer a chance to respond unless the illegality is manifest or an authority order requires action.

9. Appeals, counter-notices, and reinstatement

If your content or Service has been restricted and you believe we made a mistake, you may appeal through the abuse contact or support channel. Include the action you are appealing, why you believe it was wrong, and any supporting evidence.

We will review appeals objectively and without undue delay. If the restriction was mistaken, excessive, or no longer necessary, we will reinstate the affected content or Service where technically and legally possible.

We may limit or suspend customers who repeatedly host manifestly illegal content after warning. We may also disregard or restrict notices from notifiers who repeatedly submit manifestly unfounded notices.

10. Special categories: CSAM and terrorist content

Child sexual abuse material (CSAM). We have zero tolerance for CSAM. We may immediately remove or disable access, preserve relevant evidence where legally appropriate, report to the relevant hotline or authorities, and suspend or terminate the account. We do not require prior notice or a cure period for CSAM.

Terrorist content. We may immediately remove or disable access to terrorist content. Where we receive a valid removal order under Regulation (EU) 2021/784, we must be operationally ready to remove or disable access within the required one-hour timeframe and preserve the related records required by law.

11. Law-enforcement, regulator, court, registry, and registrar requests

We review formal requests before acting, verify the apparent legal basis, and escalate sensitive requests internally. We do not action informal takedown demands that lack a legal basis without applying the notice-and-action process.

We may disclose information, restrict content, suspend services, or preserve records where required by law, court order, competent authority order, registry or registrar policy, or to establish, exercise, or defend legal claims.

12. Changes to this AUP

We may update this AUP for legal, security, operational, or abuse-prevention reasons. For material changes that negatively affect you, we will give reasonable prior notice and, where required by consumer law or the Terms, a right to terminate before the change takes effect. Urgent legal, security, or abuse-prevention changes may take effect immediately.

13. Legal basis note

This AUP is designed around the hosting-provider rules in the Digital Services Act, including hosting liability, no general monitoring, notice-and-action, and statements of reasons; the EU Terrorist Content Online Regulation; Dutch and EU anti-spam rules; Dutch/EU unfair-terms constraints on suspension; and applicable registry and registrar flow-down rules.