Everything about what you pay is on Settings → Billing: your plan, the bill broken down line by line, your invoices and the card on file. The page is for the account owner and its billing contact (see Team roles).
Read your bill
At the top, the header names your plan, whether it is billed monthly or billed yearly, when it Renews, and the card it is charged to. Under it, the tiles show the Next invoice, the total Per month (or Per year), how many sites you have against what your plan includes, and your mailboxes.
Your bill lists every line: the plan, then each add-on with its unit price and the sites it comes from, so you can follow a number back to the site that causes it. When more than one site adds to the bill, switch between By item and By site.
What changed lists each add-on that started or stopped on your subscription, with when and what it did to the bill. It answers "why did my bill go up?".
Download an invoice
- Open Settings → Billing and scroll to Invoices.
- Each invoice has its Date, number, Amount and Status. Choose PDF to download it, or Open to view it online.
The status is one of Paid, Due, Unpaid or Cancelled. The invoice issued when a free trial starts is marked Free trial, not Paid: it is not a payment.
The page lists your most recent invoices, and they stay there after you cancel; the billing portal has the rest. If you don't pay by card, the page says so; ask us for a copy of any invoice.
Change the card you pay with
- Open Settings → Billing. The Payment method panel shows the card and its expiry.
- Choose Update payment method (once your subscription has ended: Open billing portal).
- You are taken to our payment provider's billing portal, where you change the card and can also see your invoices and receipts. Its back link returns you to the Billing page.
If a payment fails, the Billing page opens with "Your last payment didn’t go through." and a link to update payment method. From our Terms (section 13): "Suspension for non-payment will follow only after at least one reminder giving you a reasonable time to pay."
Add a PO number or cost centre to your invoices
- In the Invoice details panel on the Billing page, choose Edit.
- Fill in any of Purchase-order reference, Cost centre and Invoice footer note (printed under the totals).
- Choose Save invoice details.
Paying by card, the page confirms: "They print on every invoice from now on."
VAT
From our Terms (section 4): "prices are exclusive of VAT unless shown as VAT-inclusive". At checkout you give a billing address, and a business can enter its VAT number. VAT on each invoice is calculated by our payment provider when the invoice is issued, so the invoice is the final word on the VAT you pay.
On the Billing page, Your bill shows a Subtotal (ex-VAT), the VAT line and the total, and the Per month tile shows the same total. The VAT line follows your billing country and VAT number: your country's rate as a consumer, VAT reverse-charged (0%) — you account for VAT for a business with a VAT number in another EU country, and No VAT — billing address outside the EU outside the EU. The VAT on your invoice is what you pay.
With an AI assistant
list_invoices lists your invoices, newest first, with number, period, amount, status and when each was paid. It is read-only and needs the read scope. See Connect your AI assistant.