This page is about domains registered through us. A domain you keep at your own registrar is renewed and billed there; we never charge for it.
A domain we registered for you starts with Auto-renew on. You can renew it early yourself, or switch auto-renew off and renew when you choose.
Before you start
Renewing charges the card saved on the account, and switching auto-renew off can let the domain lapse. Both take the Owner or Billing contact role. See roles and permissions.
See when a domain expires
Open Domains. For each domain registered here, the list shows Expires (with the days left) and Auto-renew. Next renewal at the top names the domain that is due first, and the Auto-renew off filter shows the domains that will lapse unless you act.
Open a domain for its own page: Expires and Auto-renew are at the top, and Registration settings has the details. The Renewal line under Registration shows the yearly price when the registrar has quoted one.
Think the dates are out of date? Open the menu beside Renew now and choose Re-read from the registry. The page reloads itself when the answer is in.
Renew now
-
Open Domains → your domain.
-
Press Renew now. The button shows the term and the price the registry quoted, for example Renew now (1 year) · €….
-
Check the confirmation: it says exactly what your saved card will be charged and for how long. Press Pay … and renew. You are charged that amount and no other: if the registry's price has changed since, nothing is charged and the page shows you the new price.
No price on the button? Renewing is switched off until we have a current price. Choose Re-read from the registry, then renew.
When it works, the page says the domain is renewed, what was charged and the new expiry date. We charge your card first and renew straight after; if the registry step fails after the payment, we finish it ourselves and you are not charged again.
Note: A few registries only renew for more than one year at a time. For those extensions, the price shown is for the registry's minimum term, and that is the term you get.
Auto-renew
On the domain's page, under Registration settings, press Turn auto-renew off or Turn auto-renew on.
- On: about a month before the domain expires, we charge your saved card and renew it. If the payment fails, we try again once a day and email you if it is still failing close to the expiry date.
- Off: we never charge you. We email reminders to the account's billing address as the expiry date approaches. If you do nothing, the domain expires.
The reminders also go out as the domain.expiring event to your webhooks.
Caution: An expired domain stops working: your site and email on it go dark. Registries often hold an expired domain for a while before releasing it, but don't rely on it. Contact us straight away if a domain has expired.
When a renewal fails
The domain's row and its page say what went wrong. If it was the payment, use Check your payment details and update your card under Settings → Billing, then press Renew now again.