Every mailbox includes a basic amount of storage. When a mailbox needs more, you give that one mailbox a bigger size; the others stay as they are. This article also covers the allowance: how many mailboxes an email-only domain may have.
The sizes
The smallest size in the menu is included with every mailbox and marked included. The larger sizes are priced per mailbox:
- Mailbox storage — 10 GB: €1 per mailbox / month
- Mailbox storage — 25 GB: €2 per mailbox / month
- Mailbox storage — 50 GB: €4 per mailbox / month
When a mailbox is full, new mail for it is refused until there is room again.
See how full a mailbox is
Open Email and choose the domain. The Storage column shows each mailbox as used / size, as the mail server last reported it. A dash means the mail server has no figure yet (for example, before the first mail arrives) or could not be asked just now.
Change a mailbox's size
- Open Email and choose the domain.
- Open the mailbox's ⋯ menu and choose Change storage. It shows the current size and, beside each other size, its price.
- Choose a size. The Change storage confirmation says what the mailbox will cost and what your account's bill becomes.
- Choose Make it SIZE to confirm.
The page then says how much mail the mailbox can now hold. A bigger size is billed from today, prorated: you pay only for the rest of the current billing period.
The same Change storage menu is on a site's mailboxes, under Email → your site's domain.
Things to know:
- Making a mailbox bigger changes the bill, so it needs a role that can both manage domains and handle billing; in practice, the account owner (see roles and permissions). Anyone else who can manage domains sees "More space changes the bill: ask whoever handles billing."
- Making a mailbox smaller only works if its mail fits. If it holds more than the new size, nothing changes and the page asks you to delete or move some mail first.
- A mailbox marked separate contract keeps the size of that contract and has no Change storage option.
- If our payment provider cannot be reached, nothing changes and the page says so. Try again in a few minutes.
Change how many mailboxes a domain may have
On an email-only domain, the Mailboxes heading shows how many are in use out of your allowance (for example, 3 of 5). To change it:
- Open Email and choose the domain.
- Beside Mailboxes, choose Change allowance (or Raise the allowance when every mailbox is in use).
- Enter the new number under Allowance and choose Change.
- The Change the allowance confirmation shows the price per mailbox and your account's new total. Choose Change allowance.
You cannot go below the number of mailboxes you already have: remove one first. Only someone who handles billing sees this option.
For a site with email, raise the number with Add a mailbox on the site's email page instead; see create an email address on your domain.