Set up email on your phone and computer

Your veldhost mailbox works in any mail app on your phone, tablet or computer. Choose IMAP (not POP) when asked: IMAP keeps your phone, your laptop and webmail in sync, so a message you read or delete in one place is read or deleted everywhere.

The settings

You need these in every app below. They are also shown under Email in the dashboard, on your domain's page.

Username:  your full address (hello@example.com)
Password:  the mailbox password
Incoming:  IMAP · imap.veldhost.eu · port 993 · SSL/TLS
Outgoing:  SMTP · smtp.veldhost.eu · port 465 · SSL/TLS           (or port 587 · STARTTLS)

Outgoing mail needs authentication: use the same username and password as for incoming mail. Menu names below can differ slightly between app versions; the settings never do.

iPhone and iPad (Apple Mail)

  1. Open Settings → Mail → Accounts → Add Account, choose Other, then Add Mail Account.
  2. Enter your name, your full email address, the mailbox password and a description, and tap Next.
  3. Choose IMAP. Under Incoming Mail Server enter host imap.veldhost.eu; under Outgoing Mail Server enter smtp.veldhost.eu. Use your full address and password in both.
  4. Tap Next, then Save. If the account does not verify, open it again under Advanced and check that SSL is on and the ports are 993 (incoming) and 465 (outgoing).

Android (Gmail app)

  1. Open the Gmail app, tap your profile picture and choose Add another account → Other.
  2. Enter your full email address, tap Manual setup and choose Personal (IMAP).
  3. Enter the mailbox password. For the incoming server enter imap.veldhost.eu, port 993, security SSL/TLS.
  4. For the outgoing server enter smtp.veldhost.eu, port 465, security SSL/TLS (or port 587 with STARTTLS), with Require sign-in on.

Using Samsung Email or another Android mail app? The steps are the same: add an account, choose manual setup and IMAP, and fill in the settings above.

Outlook on Windows

  1. Add an account: in the new Outlook go to Settings → Accounts → Add account; in classic Outlook choose File → Add Account.
  2. Type your full email address. If Outlook offers a list of providers or Advanced options, choose to set up the account manually and pick IMAP.
  3. Incoming: imap.veldhost.eu, port 993, encryption SSL/TLS. Outgoing: smtp.veldhost.eu, port 465, encryption SSL/TLS (or port 587 with STARTTLS).
  4. Enter the mailbox password and finish. When it works, Outlook opens your inbox.

Outlook on Mac

  1. Open Outlook → Settings → Accounts, click + and choose New Account.
  2. Enter your full email address and continue. When Outlook asks for the provider, choose IMAP/POP.
  3. Choose type IMAP and enter the incoming and outgoing servers and ports from the settings above, with SSL on for both.
  4. Enter the mailbox password and click Add Account.

Apple Mail on Mac

Choose Mail → Add Account → Other Mail Account, enter your name, address and password, and click Sign In. If Mail cannot find the servers itself, choose account type IMAP and enter the incoming and outgoing servers above.

Thunderbird

Choose Account Settings → Account Actions → Add Mail Account, enter your name, address and password, then Configure manually. Pick IMAP and enter the servers, ports and security above; authentication is Normal password.

Something not working?

  • Receiving works but sending fails? Check that the outgoing port is 465 (SSL/TLS), or 587 (STARTTLS) on networks that block it, with authentication ON — the same username and password as incoming.
  • "Wrong password"? The username is your full address, not only the name before the at sign. You can set a new mailbox password under Email in the dashboard.
  • A brand-new domain? Allow up to an hour for the mail DNS records to work everywhere.
  • No mailbox yet? See create an email address on your domain.