We email you when something happens that you would otherwise only find by opening the portal: a deploy failed, a site stopped responding, a domain went live. Every category is on until you switch it off. Your choices apply to your own login only. Each team member makes their own.
Switch a category on or off
- Open Settings and scroll to Email from us.
- Tick or untick the box in the Email column next to each Notice.
- Choose Save choices. You see Notification choices saved.
The categories, and what each one tells you about:
| Category | You hear about |
|---|---|
| Deploys | When a deploy fails and your site keeps serving the previous version. |
| Domains and certificates | When a domain goes live, and when one is still not pointing at us. |
| Outages | When a site stops responding for more than a few minutes, and when it comes back. |
| Backups and restores | When a restore you asked for has finished. |
| WordPress security | When we patch a vulnerable plugin or theme on a WordPress site, when a fix needs you, and when a new WordPress version is out. |
| Things that need you | When something is waiting on a decision from you. |
| Moving your email | While we move your existing email across: when we need something from you, and when it is done. |
| Jobs & Pipelines | When a scheduled job fails, and the reports your jobs send you. |
On the same panel, Language sets whether we write to you in English or Nederlands.
Two notices are always on and have no switch: spend-cap warnings and notices that we changed a legal document. The panel shows them as Always on, with the reason.
Who gets which email
Notices don't go to the whole team. Each one goes to the people listed here:
- Deploys, Domains and certificates, Outages, Backups and restores and WordPress security go to the person who created the site and to the account's owners and administrators, each person once. Someone who created a site and has since left the account no longer gets them.
- Domains and certificates also covers moving your DNS to us. That notice goes to whoever started the move.
- Moving your email goes to whoever started the email move. A migration preview waiting for approval (under Things that need you) goes to whoever requested the site migration.
- Jobs & Pipelines: a failed job goes to the person who created the job, unless the job's own failure email is turned off. A report goes to the team members the job's email step lists.
- Things that need you: an order waiting for approval goes to every owner and billing member of the account. Spend cap warnings and legal changes go to the account owner, always. A switched-off integration goes to the person who added it.
Each person's own switches decide whether they get the email.
What these switches don't change
- Webhooks, Slack and Teams. Integrations still receive their events, such as
site.downandsite.up, when you switch the email off. Set those up in Webhooks, Slack and Teams. - Other emails from us. Sign-in and security emails (password resets, sign-in codes, a changed email address), billing, and domain renewal emails are not on this list. You always get them.
- Status page subscriptions. Incident emails from a public status page are managed by the unsubscribe link in each email. See Your public status page, badge and feeds.
Why you might not get an email
- Outages are sent only when a site has stayed down for a few minutes, so a short blip sends nothing. You get one email when it goes down and one when it comes back. If the same site goes down again soon after, we don't email again for a few hours, so an unstable afternoon is two emails, not fourteen.
- A deploy you started yourself in the portal and that failed while you were still watching it sends no email: the page already told you. A failed deploy from a git push, or one that took longer, does.
- If our own health checks stop, we send no outage email at all. We don't treat a gap in our checks as your site being down.
- We send each event only once, and we cap how many notices of the same kind one person gets in an hour.
Outages, deploys, restores and domain changes still appear under Monitoring → Activity, whether or not we emailed you. Under Alerts go to, the Monitoring page shows whether your own outage and failed-deploy emails are on, and which of your integrations listen for them.