Email at veldhost does not need a website at veldhost. You can add mailboxes to a domain you already own, and its website and DNS stay exactly where they are. We call this an email-only domain.
What it is
The Email plan is €3/month, and that price includes your first mailbox. You pay for the number of mailboxes you set for the domain (its allowance), whether or not you have created them yet; each one after the first is €2 per mailbox / month.
If you already have a hosting plan with us, you do not need the Email plan. You add email to any domain from your current plan, and each mailbox is €2 per mailbox / month.
Every mailbox works with webmail and with any mail app over IMAP and SMTP. See email on your phone and computer for the settings.
Why it exists
Many businesses keep their website with a web designer or another host, but want their email somewhere they control, served from the EU. The Email plan is for them: you prove the domain is yours, point its mail at us, and nothing else about the domain changes.
If the domain is already connected to one of your veldhost sites, its email lives with that site instead. Adding it under Email takes you to that site's mailboxes, so there is one place to manage it and one bill. See create an email address on your domain.
How it works
Starting without a plan
- On the Email plan page, enter Your domain and how many Mailboxes you want, then your account details.
- Choose Subscribe. You add a card on Stripe. In the words of the page: "Cancel any time — cancel in the trial and you are never charged. The total follows the number of mailboxes you keep."
- You land on your domain's page in Email, which takes you through the next steps.
For the trial and your right of withdrawal, see billing, plans and domain renewals.
Adding a domain to an existing plan
- Open Email and choose Add email to a domain.
- Type the domain (just the name, like
yourbusiness.eu, withouthttps://orwww) and the number of Mailboxes. - Choose Add domain.
Only someone who handles billing on the account can add a domain, because it changes the bill (see roles and permissions). Mailboxes are billed once you have shown the domain is yours, not before.
Note: If the domain already has email with veldhost under a different account, it is refused, and the form asks you to contact us. Mailboxes the domain already has on our mail server come across as they are, and are not billed.
After adding it
The domain's page always says which step it is on:
- Prove the domain is yours with one TXT record. A mailbox can send mail as its domain, so nobody gets one on a domain they do not control.
- Create mailboxes. Choose New mailbox, type the name (the part before @) and a Password (the field shows the minimum length), then Create mailbox.
- Point the domain's mail at us. If we host the domain's DNS, we publish the mail records for you. If not, the page lists the exact records to add where you manage its DNS.
Steps 1 and 3 are explained in verify your domain for email.
Seeing all your email
Email lists every domain with email on your account under Mail domains. The Source column shows Email only for an email-only domain, or Site: and the site's name for a site with email turned on. The Delivery column tells you whether mail for the domain is reaching us.
Limits
- The number of mailboxes on a domain is your allowance. You can raise or lower it later; see mailbox storage and quotas. To pay for fewer, lower the allowance: removing a mailbox alone does not change the bill.
- A domain you add but do not prove within 30 days is released again. A domain registered with veldhost on the same account is proven straight away, with no TXT record.
- Every mailbox includes a basic amount of storage. Larger mailboxes cost extra, per mailbox.
Stopping email on a domain
Caution: Stopping email stops every mailbox on the domain at once.
- Open Email, then the domain.
- At the bottom of the page, open Stop email on YOUR_DOMAIN (shown to whoever handles billing).
- Type the domain to confirm and choose Stop email.
Every mailbox stops receiving and sending mail, and billing for them stops. Their mail is kept for a while in case you change your mind; the page says how long. To get the mailboxes back within that time, add the domain again and prove it is yours with the new TXT record it shows, then restore each mailbox from Archived mailboxes, which asks for a new password. Your domain and website are not touched.
Caution: removing a mailbox stops it receiving and sending mail at once, and does not lower the bill until you lower the allowance.
To remove a single mailbox instead, use Remove in its ⋯ menu. Its mail is kept for the same time, under Archived mailboxes, where Restore brings it back.