Accessibility statement

What this covers

This website (veldhost.eu, in English and Dutch), the sign-in pages and the Manage control panel at manage.veldhost.eu. It does not cover the websites our customers host with us: each site owner is responsible for their own.

Our target

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, level AA (opens in a new tab) . These pages partially conform: most of the standard is met, and the gaps we know about are listed below.

What you can expect

• Every page can be used with a keyboard alone. The first Tab stop skips straight to the content, and focus is always visible.
• Pages have a language, a title, one main heading and named regions, so a screen reader can move around them.
• Forms label every field. When something is wrong, a summary at the top lists each problem and links to the field, and what you typed is kept.
• Dialogs keep focus inside while open, close with Escape and return you to where you were.
• Messages that appear on their own (saved, copied, sign-in errors, live updates) are announced to screen readers.
• Text and controls meet the AA contrast ratios. Links in running text are underlined.
• Pages reflow to a 320 pixel wide screen and can be zoomed to 400 %.
• With “reduce motion” switched on, animations stop. Looping animations can be paused, and auto-refreshing logs can be paused.
• Before an idle session in Manage ends, you are warned and can stay signed in.
• Charts in Manage can be shown as a table of the same numbers.

What is not there yet

• Screen-reader testing. We test automatically and by keyboard on every release (below). Testing by hand with NVDA, JAWS, VoiceOver and TalkBack is planned; until it is done, some steps may announce less than they should.
• The SQL and YAML editors in Manage use the Tab key to indent. Press Escape and then Tab to leave the editor; the editor tells you this while it has focus.
• The status page uptime bars are small. The same days are listed as text under each component.
• Pages from other providers we link to or embed — card payment pages, and the Grafana views for administrators — follow their makers’ accessibility, not ours.
• Documents such as invoice PDFs have not been checked against PDF/UA yet.

How we test

Every release runs automated checks before it can go live: page structure, language, headings, labels, links between messages and fields, and rules that may only get stricter over time. We also scan the site with axe-core at desktop and phone widths, check that pages reflow at 320 pixels, and check that pages and dialogs work by keyboard.

Tell us when something gets in your way

If a page or a part of Manage does not work for you, email info@veldhost.eu or use the contact form. Say which page and what you were trying to do. We reply within one business day, and we will help you get it done another way while we fix it — by email, or by doing it for you.

If you are not satisfied with our answer, you can contact the authority that supervises accessibility in your country.