Problemen oplossen

Zoek je symptoom op en vind de oplossing.

  • White screen or "500 Internal Server Error"

    Your site shows a blank page or a 500 error. The reason is in the Logs tab; here is where to look and what usually fixes it.

  • "502 Bad Gateway" after a deploy

    Your site answers 502 Bad Gateway after a deploy or a runtime switch. Your app is not answering the web server; here is how to find out why.

  • A deploy failed

    The Deploys tab says "Last deploy failed". Read where it stopped and why, then fix the cause and deploy again.

  • My site is slow

    Find out whether the time goes in your app, in the browser or in traffic you did not ask for, using the Analytics tab.

  • "Allowed memory size exhausted" / out of memory

    A PHP memory error, "JavaScript heap out of memory", or out-of-memory kills on the Analytics tab: which limit you hit and how to fix it.

  • A site import is stuck

    Your site import has sat on its upload, "Queued" or "Moving your site in" for too long. What each state means and how to get it moving.

  • My domain doesn't open my site

    Your site works on its veldhost address but not on your own domain. Find out where the domain points and fix it.

  • HTTPS certificate still pending

    The Certificate column says it is on its way, failed, or will not renew. What each state means and what to do.

  • My email lands in spam

    Mail you send from your domain arrives in junk folders. Check the four records receivers judge you by.

  • Mailbox full

    People get their mail to you returned, or your mail app says the mailbox is full. Make room or give the mailbox more storage.

  • A job or pipeline failed

    A run on the Runs page says Failed or Skipped. Read its error, then fix the cause: SQL, access, the run budget or the spend cap.

  • Domain dark after DNSSEC or a nameserver change

    The domain stopped resolving for many visitors after a nameserver move or turning on DNSSEC. Find the DS record that no longer matches.