Support
Help & docs
Short, honest guides — each one answers a question we've actually been asked.
Getting started
Publishing
Move an existing site to veldhost
Upload a backup, paste a link, or let us pull it from your old host — check the preview, then connect your domain.
Upload your website
Publish your files from the browser, or with SFTP for bigger sites.
Deploy from Git
Connect a repository — veldhost Git, GitHub or GitLab — and deploy on every push.
WordPress: your first steps
Log in, make it yours, and keep it safe.
WooCommerce: your first steps
What the one-click shop contains, your first login, updating, and what it is good for.
PrestaShop: your first steps
The back-office address, your first login, updating safely, and the plan it needs.
Nextcloud: your first steps
What is set up for you, adding users and clients, and updating one version at a time.
Matomo: your first steps
Sign in, add the tracking code to your site, and keep Matomo current.
Scheduled tasks (cron jobs)
Run a command automatically on a schedule.
Node.js apps: Next.js, Nuxt, SvelteKit and Express
Build command, start command, the PORT we hand you, static files and WebSockets.
Ghost: your first steps
What the one-click install contains, your owner login, newsletters and how to update.
Strapi: your first steps
Your administrator login, the API, where the settings live and how to update.
Directus: your first steps
Your administrator login, collections and files, the API and how to update.
n8n: your first steps
Your owner login, webhooks on your address, the encryption key and how to update.
Umami: your first steps
Sign in, add a website, paste the tracking script and keep Umami current.
Framework starters: Next.js, Nuxt, SvelteKit and Astro
What the running starter is, how to replace it from git, and the start command each framework needs.
Domains & DNS
Move your DNS to veldhost
Keep your domain at your registrar; point its DNS at us with your records copied first.
Connect your own domain
Point a domain you already own at your veldhost site.
DNS records, explained simply
What A, CNAME, MX and TXT records do — and which ones you actually need.
Create an email address on your domain
hello@yourdomain in two minutes.
Set up email on your phone or computer
The IMAP/SMTP settings for iPhone, Android, Outlook and co.
Staying safe
Backups & one-click restore
Restore points, "Back up now", downloads — and how to undo a bad day.
Uptime, the status page and the SLA
What we measure, what we commit to per plan, and how service credits work.
Security at veldhost
EU infrastructure, automatic patching, second-region backups, and securing your account.
Reading your site logs
White screen? The reason is in the Logs tab — here is how to read it.
Invite a team member
Give your developer their own login — never share your password.
Staging: a safe copy of your site
Rehearse risky changes on an exact copy — your real site never notices.
Billing
Advanced
Switching PHP versions
What the PHP version means and how to change it safely.
SSH, SFTP and database access
Keys, FileZilla, and browsing your database with your own tools.
API reference
Automate deploys, DNS, staging and backups with a personal API token.
Connect your AI assistant
Let Claude or any MCP-capable assistant check your sites, logs, domains and DNS.
Databases: browse and query your site data
Browse every site database, run read-only SQL in the editor, save queries, and let your AI assistant do the same.
Warehouse: a database of your own
Create MariaDB or PostgreSQL databases you can write to, import CSV and Parquet files, run writable SQL, and move a whole database in.
Jobs & Pipelines: from raw tables to reports, on a schedule
Pipelines are SQL files that build warehouse tables; jobs run them, refresh dashboards and send notifications on a schedule, with a ledger of every run.
Dashboards: charts over your data
Build Grafana-like dashboards over your site and warehouse databases, with time macros, variables and auto-refresh.
Webhooks, Slack and Teams
Get deploys, outages, backups, incidents and invoices pushed to your own systems or a chat channel.