# Your profile, language and data export

> Change your name, email and phone, choose the language and notices we email you, export your account's data, or close the account.

Source: https://veldhost.eu/docs/your-account

Last verified: 2026-11-12

Your own details and your account's data live on [Settings → Profile](https://manage.veldhost.eu/portal/account). Sign-in protection (password, two-factor, passkeys) is on the **Security** tab instead: see [Two-factor sign-in and passkeys](https://veldhost.eu/docs/two-factor-and-passkeys).

## Change your name, email or phone

1. Open [Settings → Profile](https://manage.veldhost.eu/portal/account). Under **Profile**, edit **Name**, **Email** or **Phone**.
2. Changing your email? Enter your **Current password** too. It is only needed for that.
3. Choose **Save profile**.

A new email address has to be verified again, and we let your old address know about the change. Your phone number is used "Only to verify it’s you during account recovery. Never for marketing."

## Choose the language of our emails

Under **Email from us**, pick **English** or **Nederlands** from **Language**. It saves as soon as you choose. It sets the language of "Onboarding notes, domain renewals and billing notices."

## Choose which notices we email you

The table under **Email from us** lists each kind of automatic notice. Tick the ones you want, untick the rest, and choose **Save choices**. Everything is on until you turn it off. What each kind covers is in [Choose which emails you get](https://veldhost.eu/docs/notification-settings).

## Export your account's data

**Your data** is for the account owner and administrators. It builds one zip: "a BIND zone file per DNS zone, your domains as JSON and your restore points with a download link each".

1. Open [Settings → Profile](https://manage.veldhost.eu/portal/account) and find **Your data**.
2. Choose **Prepare export**. It is usually ready within a minute, and you can close the tab: we email you the download link.
3. Choose **Download export (.zip)**. The card says how long the link stays valid. When it has expired, choose **Prepare export** again (or **Prepare a fresh export** while a link is still valid).

The zip does not include site archives or mailbox contents. Each restore point has its own download under the site's **Backups** (see [Backups and restore](https://veldhost.eu/docs/backups-and-restore)), and mail moves out over IMAP with your mailbox password. Your sign-in history is a separate export: see [The audit log](https://veldhost.eu/docs/audit-log).

### Your personal data

From our [Privacy Policy](https://veldhost.eu/privacy): "You may request access, rectification, erasure, restriction, objection to processing based on legitimate interests, and data portability." To make such a request, use the privacy contact listed in the Privacy Policy. "We respond within one month unless GDPR permits an extension."

## Close your account

> **Caution:** Closing the account "cancels your subscription, takes any sites you host with us offline, and permanently erases your account and personal data. It can't be undone." On an account with other people, it closes the account for everyone on it. Export what you need first.

Only the owner can close the account. If you only want to stop paying, cancel your subscription instead; if you are a consumer within the 14-day withdrawal period, see [Cancel, resume, or withdraw within 14 days](https://veldhost.eu/docs/cancel-or-withdraw).

1. Under **Danger zone**, choose **Close account…**.
2. Enter your password in **Confirm your password to continue**, and type your email address where the page asks for it.
3. Choose **Delete my account**, and confirm.

You are signed out once it is done.

## Related

- [Cancel, resume, or withdraw within 14 days](https://veldhost.eu/docs/cancel-or-withdraw)
- [Terms, the DPA and your compliance record](https://veldhost.eu/docs/compliance-and-dpa)
- [Invite a team member](https://veldhost.eu/docs/team-members)