# Mailbox passwords and pairing a device

> Reset a mailbox password, and get a one-time code to connect the Veldmail app.

Source: https://veldhost.eu/docs/mailbox-passwords-and-devices

Last verified: 2026-11-12

You choose a mailbox's password when you create it. We never show it again, so if it is lost, you set a new one from the portal. The same menu has **Connect a device**, which gives you a one-time code for the Veldmail app.

## Before you start

For an email-only domain you need a role that can manage domains. For a site's mailboxes, anyone who can change the site's settings can do it, site collaborators included (see [roles and permissions](https://veldhost.eu/docs/roles-and-permissions)).

Both options are in the mailbox's **⋯** menu:

- for an email-only domain: [Email](https://manage.veldhost.eu/portal/mail) → the domain;
- for a site with email: [Email](https://manage.veldhost.eu/portal/mail) → the site's domain.

## Reset a mailbox password

> **Caution:** The old password stops working at once. Every phone and mail app that uses this mailbox needs the new one.

1. Open the mailbox's **⋯** menu and choose **Reset password**.
2. Confirm with **Reset password**.
3. The page shows **New password for ADDRESS**. Choose **Copy password** and keep it somewhere safe. This is the only time it is shown.

You do not pick the new password; we generate it for you. Phones and mail apps that used the old password ask for the new one at their next sync. Enter it there, with the full email address as the username. The other settings do not change; see [email on your phone and computer](https://veldhost.eu/docs/email-on-your-phone).

> **Note:** Restoring a mailbox from **Archived mailboxes** asks you for a new password for it as part of the restore.

## Connect a device

**Connect a device** is for the Veldmail app. Other mail apps, such as Apple Mail, Outlook or Gmail, do not need it: they sign in with the full address and the mailbox password.

1. Open the mailbox's **⋯** menu and choose **Connect a device**.
2. The page shows **Connect a device to ADDRESS** with a code.
3. In Veldmail, enter this code when it asks you to connect to Veldhost.

The code works once and only for a few minutes; the page says how many. If it expires, choose **Connect a device** again for a new one. Asking for a code does not change the mailbox or its password.

If the page says "Connecting a device isn’t available right now", contact us and we will turn it on for that mailbox.

## When the options are missing

A mailbox marked **Locked — payment overdue** has no **Reset password** or **Connect a device**. It still receives mail, and signing in works again once the open invoice is paid.

## Related

- [Set up email on your phone and computer](https://veldhost.eu/docs/email-on-your-phone)
- [Create an email address on your domain](https://veldhost.eu/docs/create-a-mailbox)
- [Mailbox storage and quotas](https://veldhost.eu/docs/mailbox-storage)